Wellness Brand | Returns and Refunds Policy
We want you to be completely happy with every purchase. While we strive for perfection in every order, here is our simple guide to handling cancellations, returns, and refunds.
Common Scenarios & Action
Q: What should I do if my order arrives damaged?
A: We take great care with packaging, but if your product arrives damaged due to transit, please notify our Customer Support team on +91 9311933363 within 24 hours of delivery. We will process an immediate replacement of the damaged items at no extra cost to you.
Q: What if I received an incorrect item or an item I didn't order?
A: Our fulfillment process is rigorous, but mistakes can happen. If you received items that are different from what you ordered, please contact us within 3 days of delivery. We will arrange for the incorrect items to be picked up from your address and promptly ship the correct product to you.
Any other reasons for cancellations or returns would be handled on a case to case basis.
Returns, Replacements and Refunds
Wellness offers easy return policies in case the order received was damaged or incorrect items were received. You can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Important Note: The final return and replacement policy may vary as per the brand/seller of the specific product. Please check the individual product page details or contact our Customer Support team for confirmation before purchase.
How do I initiate a return?
- You need to contact our Customer Support team within 5 business days of receiving your order. You can call us at +91 9311933363.
- Please provide your **Order ID** details and clearly state whether you want a return, replacement, or refund.
- For our reference, you should also email an image of the product and the invoice to our support team.
- We will arrange for the products to be picked up from your address within 2-4 business days.
- We can only initiate the final refund or replacement process if the products are received by us in their original packaging with the seals, labels, and barcodes intact.
🚫 When will I not be able to return my order?
- Product is damaged due to misuse/overuse.
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty.
- Product is used or altered.
- If the request is initiated after 5 business days of order delivery.
- Free product provided by brand.
Which Categories Are Not Eligible for Return?
For health, safety, and hygiene reasons, **personal care appliances** and **women's hygiene products** are strictly non-returnable once delivered. All products that fall under our **baby care categories** are ineligible for return due to hygiene concerns.
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
Important Note: Please note that the final return and replacement policy may vary as per the brand/seller of the specific product. Always check the individual product page details or contact our Customer Support team for confirmation before purchase.
Received Damaged/Defective/Wrong Product?
What is the first thing I must do if I receive a damaged, defective, or wrong product?
Please contact our Customer Support team immediately at +91 9311933363 (or via email : contactus@swasthera.com) within 24 hours of receiving the order. This allows us to resolve the issue as quickly as possible. Please provide your **Order ID**, specify your request (return, replace, or refund), and email an image of the damaged/wrong product along with the invoice for our reference. We will arrange for the incorrect/defective product to be picked up within 4 business days. The refund or replacement will only be initiated once the product is received and verified to be in its original packaging with seals, labels, and barcodes intact. Replacements, however, are subject to stock availability. If the item is not available, we will automatically process a full refund for the amount paid for that product.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
- For prepaid orders (Credit/Debit Cards, Net Banking): The refund will be processed to the same account from which the payment was made within 48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For Cash On Delivery (COD) transactions: We will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
What will happen to my exclusive coupon if I return products from that order?
If you return products from an order where an exclusive coupon was applied, a new coupon of equal value will be automatically generated and sent to your registered email address.